Order Management System

OMS (Order Management System) is a system that brings every stage of order fulfilment into a single workflow, from order placement to delivery to the customer. It identifies which warehouse or store has the required product, determines the most efficient delivery route and tracks the order status at every stage. The collected data can then be used for analytics and further optimisation of the company’s logistics operations.

Once an order is received, OMS automatically assigns responsibility for each stage: which warehouse will fulfil the order, which carrier will handle the linehaul transport and which provider will complete the last-mile delivery. The system then sends tasks to the relevant participants — the warehouse, carrier and courier service — and consolidates all order statuses in a single interface.

The customer can select a suitable delivery date, time and price. At the same time, OMS collects data on every order for analytics and the optimisation of future transport operations.

Yes. OMS integrates with the customer’s existing software and does not require current systems to be replaced. It works with products from the UIS ecosystem — WMS, TMS and HUB — as well as with external services, including courier companies. During implementation, the system is fully adapted to the customer’s processes.

Yes. This is one of the main use cases for the system. OMS sends orders to external courier services, consolidates delivery statuses and allows customers to choose the delivery date, time and price during checkout.

For an e-commerce business, this provides control over every order through a single interface, regardless of which provider handles the delivery. The accumulated data also helps the company select the most cost-effective carriers for different routes.